Handbook on Debt Recovery book by Indian Institute of Banking & Finance

This book has been prepared to serve as a comprehensive guide for debt recovery agents and their essential role in debt recovery. The book's objective is to provide a deep understanding of the debt recovery process and the various stages and guidelines to be followed by the debt recovery agents.

This book will be an essential guide for all debt recovery agents, whether they are associated with banks or NBFCs in their recovery process.

The Present Publication is the 2023 Edition, revised and updated by A.C. Chug (Former Chairman M G B Gramin Bank sponsored by the State Bank Group) and vetted by Dr. R. Bhaskaran (Former CEO – IIBF and Former CGM – NABARD). Taxmann exclusively publishes this book for IIBF with the following noteworthy features:

[New Section on Non-Banking Financial Companies (NBFCs)] has been added to this book
[Inputs on Collection/Recovery Function] which includes:
Basic Information and Principles
Underlying Credit Collection
Procedures Involved in the Collection Function
Codes to be Adopted by Recovery Agent, etc.
[Additional Features on Collection/Recovery Function] such as:
Valuable Tips
Techniques
Illustrative Real-world Examples
Best Practices
[Select Coverage of the Most Important Topics] are as follows:
Soft Skills and Attributes which are required to be a successful debt recovery agent
Insights into the Techniques and Methods Required by debt recovery agents to communicate with debtors and improve collections
Ethical Considerations & Regulatory Framework that govern the work of debt recovery agent
Consequences of Engaging in Unethical/Illegal Practice along with the importance of treating debtors with respect and dignity
The detailed contents of this book are as follows:

Module A – Basics of Banking
Overview of Banking and Finance
Banker-Customer Relationship
Various Deposit Schemes and Other Services
Account Opening and Operations in Accounts
Provisions of the NI Act for Payment and Collection of Cheques
Module B – Brief Outline of Various Products and Legal Aspects of Recovery
Credit Cards and Debit Cards
Various Types of Loans and Advances
Securities and Modes of Registration or Recording Securities
Loan Documentation
Income Recognition and Asset Classification
Legal Aspects of Loan Recovery
Collection Operations
Module C – DRA Role in Loan Recovery and Soft Skills
DRA – Meaning, Legal and Regulatory Framework
Functions of Debt Recovery Agents
Policy, Process and Procedure of Debt Recovery
Soft Skills and Strategies for Debt Recovery
Rights and Duties of Recovery Agents
Fair Practices Code for Lenders
Module D – Additional Reading on NBFCs
Non-Banking Financial Companies (NBFCs)
Fair Practices Code (FPC) for NBFCs
Appendices
RBI Circular on Recovery Agents Engaged by Banks
IBA – Model Policy on Collection of Dues and Repossession of Security
Case Laws on Payment of Cheques and Liability of Paying Banker
RBI Guidelines on Managing Risks and Code of Conduct in Outsourcing of Financial Services by Banks
Case Laws on Repossession and Enforcement of Securities
Glossary of Banking Terms
Some of the Important Cases Dealt by the Banking Ombudsman Offices
Outsourcing of Financial Services – Responsibilities of Regulated Entities Employing Recovery Agents